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Computer Snag Delays Check-ins

By Ameena Rasheed
NABJ Monitor

Some convention attendees were put on hold when they arrived at the Hilton hotel in New Orleans on Wednesday. After the hotel’s computer system went down, hotel staffers were unable to check guests in because they could not see if rooms were available or issue keys.

Courtney Jay Reed, a rising senior majoring in English at Spelman College, tried to check in at 7 a.m., but ran into a few problems.
“I came in and they told me that the systems were down and I wouldn’t be able to check in,” Reed said. Reed and her roommate didn’t get their room until 3:30 p.m.
The disorganization left some members less than pleased.

“A lot of people are very concerned that system problems haven’t been rectified, so this is very, very troubling because rates are at $188 at night, and that’s plus tax,” said Dorothy Bland, of Florida A&M University.

NABJ sent out an email at 4:25 p.m. informing members that the hotel experienced a computer malfunction the night before that was scheduled to be fixed by morning. However, the system was not back up until until 2 p.m.

At 5 p.m. the lobby was still filled with NABJ members trying to get into their rooms.

Wednesday attendance is up at this year’s convention, according to NABJ officials, possibly because more special events were planned, including a concert featuring Melanie Fiona.

One Response to Computer Snag Delays Check-ins

  1. Pingback: Ameena Rasheed » 2012 NABJ Convention Round Up

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